All items are handmade to order, we stock a small amount of standard items.
We require a minimum of 5-7 business days once payment is received to hand make and prepare your order for shipping. This time fame may vary during Busy Season Periods.
We offer a Rush Option which means your item skips the line, processed within 2 business days and Express posted the following day.
If you require this service, please contact us via email at firstname.lastname@example.org or via social media @valleylabel to see if this is an option for your order. We will always try to meet a deadline.
We ship using Australia Post Only Standard Post takes 5-7 business days for your order to arrive and Express post is usually 1-3 business days. ( please note that due to covid lockdowns this may cause a longer time frame, please see the Australia Post website or feel free to contact us. )
If you are concerned you will be affected by our postage time frames, we have express post options and we also have Local Pick Up from the Central Coast.
Damaged Goods and Time Frames
Sometimes items get damaged in transit, please report the issue with evidence of the damage and packaging from post to email@example.com within 24hrs of delivery. The parcel in the form it arrived to you with ALL packaging must be taken to the nearest Australia Post Store within this time frame.
Failing to meet the 24hrs claim deadlines could void the claim.
If for any reason you are unsatisfied with your order, please contact us via email or social media and we will be happy to discuss. We pride ourselves on providing our customers with the highest customer service.